Where can i view my account?
What can i do in my account?
What if i forgot my password?
If my size is not listed, how do I find future availability?
How do I know what size I should order?
What payment types do you accept?
Will I receive a receipt after I place my order?
Will I be able to track my order?
How long will shipping take?
Depending on the shipping option you selected at checkout, your order will be delivered anywhere within 1 to 7 business days after your order is processed. Please note that all online orders are typically processed within 1 to 2 business days and orders with overnight shipping are not guaranteed to leave same day. If you are at all concerned about your order, please contact our support team and we can advise you on the progress of your order.
What shipping methods do you offer?
What do you charge for shipping?
Can I ship my order to a p.o. box?
What is your International Shipping Policy?
When all your items are in your shopping cart and you are ready to purchase, choose the "Outside the U.S.?" button instead of “Checkout’. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
Can I change or cancel my order?
Do you accept returns?
Please note that the above return policy applies only to purchases from HoodRubber.com. If you purchased your item(s) from one of our authorized partners, you will need to take the merchandise back to the original place of purchase. The support team there will help you determine the best course of action in accordance with that store’s return policy.
Returning your HoodRubber.com purchase is both simple and complimentary. A return authorization form and a prepaid shipping label is included with each online order. Please complete the return authorization form and enclose it before shipping back your footwear. Be sure to keep the return tracking number for your records. Next, you may drop off your return package at a FedEx Drop Box, FedEx store, or any other location that has regular FedEx pick up. You are free to select an alternative carrier of your choice; however, you will be responsible for the cost should you use a carrier other than FedEx.
Next, you will receive an email notification as soon as your returned item(s) have been received and quality inspected by our specialists. If the item(s) meet the return criteria specified above, your refund will be issued back to the original method of payment within 7 business days of receipt.
If you accidentally receive the wrong item or if the merchandise is damaged or defective in any way, please contact us immediately by emailing firstname.lastname@example.org. Our team will respond to your email within 24 hours during weekdays or the next business day if submitted on a weekend.