FAQ

• • •

Where can i view my account?

You can click through to your account on the top right hand corner of any page of our website.

What can i do in my account?

Your account dashboard is the best place to check the status of your order, view your tracking number, and update/change personal information including your billing and shipping addresses. 

What if i forgot my password?

If you forgot the password for your account – do not worry. You can reset it here.

If my size is not listed, how do I find future availability?

Please email our Customer Service team through the Contact Us page. Our team will gladly provide you with any information on future availability.

How do I know what size I should order?

Please see our Size Chart section and contact our Customer Service team with any questions or concerns

What payment types do you accept?

We accept Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, Discover and PayPal.

Will I receive a receipt after I place my order?

Of course. As soon as you place your order, you will see a confirmation page with your order number and will have the option to print. Additionally, you will receive an order confirmation email immediately after you order. This will contain a copy of your receipt.

Will I be able to track my order?

Yes.  As soon as your order is processed for shipping, you will receive an email with a link to track your order via Fed Ex. You may also log into your account at any time to see your tracking information once your order has been shipped.

How long will shipping take?

Depending on the shipping option you selected at checkout, your order will be delivered anywhere within 1 to 7 business days after your order is processed. Please note that all online orders are typically processed within 1 to 2 business days and orders with overnight shipping are not guaranteed to leave same day. If you are at all concerned about your order, please contact our support team and we can advise you on the progress of your order.

What shipping methods do you offer?

We offer FedEx Ground, 2 day or overnight shipping for all continental U.S. orders.

What do you charge for shipping?

FedEx Ground shipping is completely complimentary. Our overnight and 2 day shipping options are available for an additional fee depending on your geographical location.

Can I ship my order to a p.o. box?

At this time, we do not ship to any P.O. Boxes for security reasons.

What is your International Shipping Policy?

We have partnered with a third party to service our international customers.

When all your items are in your shopping cart and you are ready to purchase, choose the "Outside the U.S.?" button instead of “Checkout’. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Can I change or cancel my order?

Each order is immediately sent to be processed and submitted, so making any changes to your order can be difficult. Therefore, we ask that you please verify that all details are correct before you submit your order. If you have an issue with your order, please get in touch with our Customer Service team. 

Do you accept returns?

Yes, we want you to be fully satisfied with your purchasing experience with Hood Rubber. Because of this, we are happy to accept returns on any items purchased from the Hood Rubber website within 30 days of delivery for a full refund. We also offer free shipping on all returns. All returned item(s) must be in the original packaging and must be in unworn, unused condition. 

Please note that the above return policy applies only to purchases from HoodRubber.com. If you purchased your item(s) from one of our authorized partners, you will need to take the merchandise back to the original place of purchase. The support team there will help you determine the best course of action in accordance with that store’s return policy.

Returning your HoodRubber.com purchase is both simple and complimentary. A return authorization form and a prepaid shipping label is included with each online order. Please complete the return authorization form and enclose it before shipping back your footwear. Be sure to keep the return tracking number for your records. Next, you may drop off your return package at a FedEx Drop Box, FedEx store, or any other location that has regular FedEx pick up. You are free to select an alternative carrier of your choice; however, you will be responsible for the cost should you use a carrier other than FedEx. 

Next, you will receive an email notification as soon as your returned item(s) have been received and quality inspected by our specialists. If the item(s) meet the return criteria specified above, your refund will be issued back to the original method of payment within 7 business days of receipt. 

If you accidentally receive the wrong item or if the merchandise is damaged or defective in any way, please contact us immediately by emailing info@hoodrubber.com. Our team will respond to your email within 24 hours during weekdays or the next business day if submitted on a weekend.

After I mail my return, how will I know when it is received?

You will receive a notification when your return package is received by our carrier service at our facility.

When will my refund be issued for returned products?

Your refund will be issued within 7 days of receipt of your return, and you will receive an email verifying issuance of the refund.